[Customers Platform] Announce 3DEXPERIENCE platform update on May 29th & 30th, 2021.

Dear 3DEXPERIENCE platform users,

Please be aware that we will be updating the 3DEXPERIENCE platform to R2021x FD06 on May 29th & 30th*, 2021.

Platform Impacted

Public Cloud

Meanings for you

During this scheduled maintenance period there will be a downtime on all services

Make sure you have saved your documents on the cloud before the beginning of the operation.

Regions updated

 All

Post Update Actions

Discover our new features by updating your Native Apps and Open Apps**.

You have two weeks (until June 12th) to perform the update. Starting on June 13th, the update will become mandatory at Native Apps launch.

Note: The update of Open Apps, 3DEXPERIENCE SOLIDWORKS Native Apps, and 3DEXPERIENCE DraftSight Native Apps is mandatory at first launch starting on May 29th.

Check out our Update guide and the list of prerequisites

Continue working as serenely as before

To ensure you can fully benefit from this new version in your daily activity, we encourage you to connect to the 3DEXPERIENCE platform as soon as the update is completed.

If you have any question or trouble, you can contact us. We are reachable 24/7 and will be happy to help!

*Please note that the completion time may be subject to change. Any update of the schedule will be reflected in the 3DEXPERIENCE platform on cloud community.

** Rich Apps and Open Apps (also known as 3DEXPERIENCE Connector apps) require an installation on your device. Click on the app context menu to display the currently installed version. An orange download icon indicates that an update is available to install within the two-week period. A red download icon indicates that an update is required. A green download icon indicates that a supplemental update is available to install at any time. See the Installing Native Apps Using the Compass on the Cloud page of the User Assistance for more information​​​​​​​