Dear Users,
As announced in the previous communication an upgrade operation is ongoing on the Public Cloud 3DEXPERIENCE Platform.
What does it mean for you?
Platform Impacted | Public Cloud 3DEXPERIENCE Platform |
| How it Affects You | During this scheduled maintenance period there will be a downtime on all services following the execution schedule below. Be sure to save your documents on the platform before the beginning of maintenance. |
| Regions affected by update |
|
Current Platform Status*
EUROPE (UTC +1): 03:00 to 18:00 on Saturday, November 16th
INDIA (UTC +5.30): 07:30 to 22:30 on Saturday, November 16th
SINGAPORE / CHINA (UTC +8): 10:00 on Saturday, November 16th to 01:00 on Sunday, November 17th
JAPAN (UTC +9): 11:00 on Saturday, November 16th to 02:00 on Sunday, November 17th
AUSTRALIA (UTC +11): 13:00 on Saturday, November 16th to 04:00 on Sunday, November 17th
US-EAST (UTC -5): 21:00 on Friday, November 15th to 12:00 on Saturday, November 16th
US-WEST (UTC -8): 18:00 on Friday, November 15th to 09:00 on Saturday, November 16th
*Please note that the completion time may be subject to change. Schedule updates will be available in the 3DEXPERIENCE platform SaaS Availability page.
Post Update Actions
Explore our latest features by updating your Desktop apps and Open Apps.**
Installing the new version is a mandatory step for all Desktop Apps users to keep working after this upgrade completion.
Along with the Apps upgrade, a new version of the 3DEXPERIENCE Launcher will be made available.
Check out our list of prerequisites and upgrade guide
Please note that the Java Runtime prerequisite, required by some 3DEXPERIENCE Connector Apps (list available in the Program Directory), will evolve as follows :
IBM Semeru Runtime Open Edition for Java 21.0.4 (JDK) will be a Validated Platform.
IBM Semeru Runtime Open Edition for Java 21.0.x (JDK) with x >4 will be a Compatible Platform.
Oracle JDK 21.0.x with x>=4, will be a Compatible Platform.
Connect to the 3DEXPERIENCE platform to access the latest functionality
To fully benefit from this new version in your daily activity, we encourage you to connect to the 3DEXPERIENCE platform as soon as the upgrade is completed.
Prepare for the upgrade
Review the 3DEXPERIENCE platform on cloud upgrade guide here
Discover what's new in 3DEXPERIENCE platform R2025x here
Click here for Tips to improve native apps installation
Verify that your system meets the Hardware & Software requirements of the 3DEXPERIENCE platform on cloud here
If you have any questions or troubles, please don't hesitate to contact us. We are available 24/7 and will be delighted to assist you!
**Desktop Apps and Open Apps (also known as 3DEXPERIENCE Connector apps) require an installation on your device. See the Installing/Uninstalling Desktop Apps Using the Compass from the Cloud of the User Assistance for more information.
