Dear Users,
As announced in the previous communication an upgrade operation is ongoing on the Public Cloud 3DEXPERIENCE Platform.
What does it means for you?
Platform Impacted | Public Cloud 3DEXPERIENCE Platform |
| How it Affects You | During this scheduled maintenance period there will be a downtime on all services following the execution schedule below. Be sure to save your documents on the platform before the beginning of maintenance. |
| Regions affected by upgrade |
|
Current Platform Status*
EUROPE (UTC +1): 3:00 AM to 6:00 PM on November 4th
INDIA (UTC +5.30): 7:30 AM to 10:30 PM on November 4th
SINGAPORE / CHINA (UTC +8): 10:00 AM on Saturday, November 4th to 1:00 AM on Sunday, November 5th
JAPAN / KOREA (UTC +9): 11:00 AM on Saturday, November 4th to 2:00 AM on Sunday, November 5th
AUSTRALIA (UTC +11): 1:00 PM on Saturday, November 4th to 4:00 AM on Sunday, November 5th
US-EAST (UTC -4): 10:00 PM on Friday, November 3rd to 1:00 PM on Saturday, November 4th
US-WEST (UTC -7): 7:00 PM on Friday, November 3rd to 10:00 AM on Saturday, November 4th
Post Upgrade Actions
Update your Native Apps and Open Apps to discover new features**.
Installing the new version is a mandatory step for all Native Apps users to keep working after this upgrade completion.
Along with the Apps update, a new version of the 3DEXPERIENCE Launcher will be made available.
Connect to the 3DEXPERIENCE Platform to access the latest functionality
We encourage you to connect to the 3DEXPERIENCE platform as soon as the upgrade is completed. This will ensure that you have full access to the latest version of the 3DEXPERIENCE Platform and can benefit from the upgrade.
Check out our Upgrade guide , the list of prerequisites.
Also, do read What's new in 3DEXPERIENCE platform R2024x GA and Tips to improve Native App installation
If you have any question or trouble, you can contact us. We are reachable 24/7 and will be happy to help!
* Please note that the completion time may be subject to change. Schedule updates will be shown in the 3DEXPERIENCE Live status
**Native Apps and Open Apps (also known as 3DEXPERIENCE Connector apps) require an installation on your device. See the Installing Native Apps Using the Compass on the Cloud page of the User Assistance for more information.
