[Customers 3DEXPERIENCE platform] - Upgrade Started

Dear Users,

As announced in the previous communication ​​​​​​​an upgrade operation is ongoing on the Public Cloud 3DEXPERIENCE Platform.

What does it means for you?

Platform Impacted

Public Cloud 3DEXPERIENCE Platform

How it Affects You

During this scheduled maintenance period there will be a downtime on all services following the execution schedule below.

Be sure to save your documents on the platform before the beginning of maintenance.

Regions affected by upgrade
  • EUROPE
  • INDIA
  • SINGAPORE
  • CHINA
  • JAPAN
  • KOREA
  • AUSTRALIA
  • US-EAST
  • US-WEST

Current Platform Status*

EUROPE (UTC +1): 3:00 AM to 6:00 PM on November 4th

INDIA (UTC +5.30): 7:30 AM to 10:30 PM on November 4th

SINGAPORE / CHINA (UTC +8): 10:00 AM on Saturday, November 4th to 1:00 AM on Sunday, November 5th

JAPAN / KOREA (UTC +9): 11:00 AM on Saturday, November 4th to 2:00 AM on Sunday, November 5th

AUSTRALIA (UTC +11): 1:00 PM on Saturday, November 4th to 4:00 AM on Sunday, November 5th

US-EAST (UTC -4): 10:00 PM on Friday, November 3rd to 1:00 PM on Saturday, November 4th

US-WEST (UTC -7): 7:00 PM on Friday, November 3rd to 10:00 AM on Saturday, November 4th

Post Upgrade Actions

Update your Native Apps and Open Apps to discover new features**.​​​​​​​

Installing the new version is a mandatory step for all Native Apps users to keep working after this upgrade completion.

Along with the Apps update, a new version of the 3DEXPERIENCE Launcher will be made available.

Connect to the 3DEXPERIENCE Platform to access the latest functionality

We encourage you to connect to the 3DEXPERIENCE platform as soon as the upgrade is completed. This will ensure that you have full access to the latest version of the 3DEXPERIENCE Platform and can benefit from the upgrade.


Check out our Upgrade guide , the list of prerequisites.

Also, do read What's new in 3DEXPERIENCE platform R2024x GA​​​​​​​ and Tips to improve Native App installation

If you have any question or trouble, you can contact us. We are reachable 24/7 and will be happy to help!

* Please note that the completion time may be subject to change. Schedule updates will be shown in the 3DEXPERIENCE Live status

**Native Apps and Open Apps (also known as 3DEXPERIENCE Connector apps) require an installation on your device. See the Installing Native Apps Using the Compass on the Cloud page​​​​​​​​​​​​​​ of the User Assistance for more information.