Dear Users,
As announced in the previous communication an update operation is ongoing on the Public Cloud 3DEXPERIENCE Platform.
What does it mean for you?
| Platform Impacted | Public Cloud 3DEXPERIENCE platform |
| How it Affects You | During this maintenance period there will be downtime on all services following the execution schedule below. Be sure to save your documents on the platform before the beginning of maintenance. |
| Regions affected by update |
|
Current Platform Status*
EUROPE (UTC +2): 04:00 to 18:00 on Saturday, July 05th
INDIA (UTC +5.30): 07:30 to 21:30 on Saturday, July 05th
SINGAPORE / CHINA (UTC +8): 10:00 on Saturday, July 05th to 00:00 on Sunday, July 06th
KOREA / JAPAN (UTC +9): 11:00 on Saturday, July 05th to 01:00 on Sunday, July 06th
AUSTRALIA (UTC +10): 12:00 on Saturday, July 05th to 02:00 on Sunday, July 06th
US-EAST (UTC -4): 22:00 on Friday, July 04th to 12:00 on Saturday, July 05th
US-WEST (UTC -7): 19:00 on Friday, July 04th to 09:00 on Saturday, July 05th
*Please note that the completion time may be subject to change. Schedule updates will be available in the 3DEXPERIENCE platform SaaS Availability page.
Post Update Actions
Update your Desktop Apps and Open Apps to discover new features**
You have two weeks (until July 19th) to perform the update of your Desktop Apps.
Starting on July 20th, the update will be mandatory at Desktop Apps launch App.
Connect to the 3DEXPERIENCE Platform to access the latest functionality
We encourage you to connect to the 3DEXPERIENCE platform as soon as the update is completed. This will ensure that you have full access to the latest version of the 3DEXPERIENCE Platform and can benefit from the update.
Prepare for the upgrade
- Review the 3DEXPERIENCE platform on cloud upgrade guide here
- Discover what's new in 3DEXPERIENCE platform R2025x FD03 here
- Click here for Tips to improve native apps installation
- Verify that your system meets the Hardware & Software requirements of the 3DEXPERIENCE platform on cloud here
If you have any question or need help, you can contact us We are reachable 24/7 and will be happy to help!
**Desktop Apps and Open Apps (also known as 3DEXPERIENCE Connector apps) require an installation on your device. See the Installing/Uninstalling Desktop Apps Using the Compass from the Cloud of the User Assistance for more information.
