Dear Users,
As announced in the previous communication an update operation is ongoing on the Public Cloud 3DEXPERIENCE Platform.
What does it mean for you?
| Platform Impacted | Public Cloud 3DEXPERIENCE platform |
| How it Affects You | During this maintenance period there will be downtime on all services following the execution schedule below. Be sure to save your documents on the platform before the beginning of maintenance. |
| Regions affected by update |
|
Current Platform Status*
EUROPE (UTC +2): 04:00 to 18:00 on Saturday, April 26th
INDIA (UTC +5.30): 07:30 to 21:30 on Saturday, April 26th
SINGAPORE / CHINA (UTC +8): 10:00 on Saturday, April 26th to 00:00 on Sunday, April 27th
KOREA / JAPAN (UTC +9): 11:00 on Saturday, April 26th to 01:00 on Sunday, April 27th
AUSTRALIA (UTC +10): 12:00 on Saturday, April 26th to 02:00 on Sunday, April 27th
US-EAST (UTC -4): 22:00 on Friday, April 25th to 12:00 on Saturday, April 26th
US-WEST (UTC -7): 19:00 on Friday, April 25th to 09:00 on Saturday, April 26th
*Please note that the completion time may be subject to change. Schedule updates will be available in the 3DEXPERIENCE platform SaaS Availability page.
Post Update Actions
Update your Desktop Apps and Open Apps to discover new features**
You have two weeks (until May 10th) to perform the update of your Desktop Apps.
Starting on May 11th, the update will be mandatory at Desktop Apps launch App.
Connect to the 3DEXPERIENCE Platform to access the latest functionality
We encourage you to connect to the 3DEXPERIENCE platform as soon as the update is completed. This will ensure that you have full access to the latest version of the 3DEXPERIENCE Platform and can benefit from the update.
Prepare for the upgrade
- Review the 3DEXPERIENCE platform on cloud upgrade guide here
- Discover what's new in 3DEXPERIENCE platform R2025x FD02 here
- Click here for Tips to improve native apps installation
- Verify that your system meets the Hardware & Software requirements of the 3DEXPERIENCE platform on cloud here
If you have any question or need help, you can contact us We are reachable 24/7 and will be happy to help!
**Desktop Apps and Open Apps (also known as 3DEXPERIENCE Connector apps) require an installation on your device. See the Installing/Uninstalling Desktop Apps Using the Compass from the Cloud of the User Assistance for more information.
