[Customers 3DEXPERIENCE Platform] - Update of your 3DEXPERIENCE Platform Completed

Dear users,

The update operation is completed on the Public Cloud 3DEXPERIENCE Platform. 

Note that the post update indexation is ongoing and will progressively end soon.

See the details below to know your platform current status.

Platform Impacted

Public Cloud 3DEXPERIENCE Platform

Meanings for you

Update Operation Completed

Regions upgraded

  • EUROPE
  • US-WEST
  • US-EAST
  • ASIA

Platform Current Status

EUROPE (Paris Time)

HONG-KONG (Local Time)

TOKYO (Local Time)

Current status : Indexation Completed, November 19th – 4:00 PM 

Current status : Indexation Completed, November 19th – 10:00 PM. 

Current status : Indexation Completed, November 19th – 11:00 PM

US-EAST(Eastern Time)

US-WEST(Pacific Time)

CHINA (Local Time)

Current status : Indexation Completed,  November 19th – 10:00 AM 

Current status : Indexation Completed,  November 19th – 07:00 AM  

Current status : Indexation Completed,  November 19th – 10:00 PM 

Post Update Actions

Discover our new features by updating your Native Apps and Open Apps**  

You have two weeks (until December 3rd) to perform the update of Native Apps.
Starting on December 4th, the update will become mandatory at Native Apps launch.

Note: If you kept your Native Apps session open on Friday before the R2023x GA update, please save your work and restart your session.


Continue working as serenely as before   

To ensure you can fully benefit from this new version in your daily activity, we encourage you to connect to the 3DEXPERIENCE platform as soon as the update is completed.

If you have any question or trouble, you can contact us. We are reachable 24/7 and will be happy to help


What’s new?

Discover what's new in 3DEXPERIENCE platform R2023x GA here

Tips to improve native app installation

Click here to know tips to improve native app installation

Be prepared

Review the 3DEXPERIENCE Platform on cloud upgrade guide here​​​​​​​

Requirements

Verify that your system meets the Hardware & Software requirements of the 3DEXPERIENCE Platform on cloud here

If you have any question or trouble, you can contact us. We are reachable 24/7 and will be happy to help.

**Native Apps and Open Apps (also known as 3DEXPERIENCE Connector apps) require an installation on your device. See the Installing Native Apps Using the Compass on the Cloud page​​​​​​​ of the User Assistance for more information.