[Customers 3DEXPERIENCE platform] - Update of your 3DEXPERIENCE Platform completed

Dear users,

The update operation is completed on the Public Cloud 3DEXPERIENCE Platform 

See the details below to know your platform current status.

Platform Impacted

Public Cloud 3DEXPERIENCE Platform

Meanings for you

Update Operation Completed

Regions updated

  • EUROPE
  • JAPAN
  • CHINA
  • KOREA
  • SINGAPORE
  • INDIA
  • AUSTRALIA
  • US-EAST
  • US-WEST

Platform Current Status

EUROPE (Paris Time)

JAPAN (Local Time)

CHINA (Local Time)

Current status: update operation completed - April 22nd– 02:30 PM

Current status: update operation completed- April 22nd– 09:30 PM

Current status : update operation completed - April 22nd – 08:30 AM

KOREA (Local Time)

SINGAPORE(Local Time)

INDIA (Local Time)

Current status: update operation completed  -April 22nd– 09:30 PM

Current status: update operation completed- April 22nd– 08:30 PM

Current status: update operation completed- April 22nd– 06:00 PM

AUSTRALIA (Local Time)

US-EAST(Eastern Time)

US-WEST(Pacific Time)

Current status: update operation completed - April 22nd– 10:30 PM

Current status: update operation completed-April 22nd– 07:00 AM

Current status: update operation completed- April 22nd– 05:30 AM


Post Update Actions

Discover our new features by updating your Native Apps and Open Apps**.

You have two weeks (until May 6th) to perform the update of Native Apps.
Starting on May 7th, the update will become mandatory at Native Apps launch.


Continue working as serenely as before

To ensure you can fully benefit from this new version in your daily activity, we encourage you to connect to the 3DEXPERIENCE platform as soon as the update is completed.


Reference Materials

  • Review the 3DEXPERIENCE Platform on cloud upgrade guide here
  • Discover what's new in 3DEXPERIENCE platform R2023x FD02 here
  • Click here for Tips to improve native apps installation
  • Verify that your system meets the Hardware & Software requirements of the 3DEXPERIENCE Platform on cloud here

If you have any question or trouble, you can contact us. We are reachable 24/7 and will be happy to help!


**Native Apps and Open Apps (also known as 3DEXPERIENCE Connector apps) require an installation on your device. See the Installing Native Apps Using the Compass on the Cloud page​​​​​​​ of the User Assistance for more information.