Dear 3DEXPERIENCE platform users,
Please be aware that we will be conducting a maintenance operation on the 3DEXPERIENCE platform on September 17th & 18th,2022.
What does it means for you?
Platform Impacted | Public Cloud 3DEXPERIENCE Platform |
Meanings for you | During this scheduled maintenance period there will be a downtime on all services following the execution schedule below. Make sure you have saved your documents on the cloud before the beginning of the operation. |
Regions updated |
|
Update schedule* detailed by Region
EUROPE (UTC +2): 4:00 AM to 6:00 PM on September 17th
INDIA (UTC +5.30): 7:30 AM to 9:30 PM on September 17th
SINGAPORE (UTC +8): 10:00 AM on Saturday, September 17th to 12:00 AM on Sunday, September 18th
TOKYO (UTC +9): 11:00 AM on Saturday, September 17th to 1:00 AM on Sunday, September 18th
US EAST (UTC -4): 10:00 PM on Friday, September 16th to 12:00 PM on Saturday, September 17th
US-WEST (UTC -7): 7:00 PM on Friday, September 16th to 9:00 AM on Saturday, September 17th
*Please note that the completion time may be subject to change. Schedule updates will be reflected in the 3DEXPERIENCE Live status
Post Update Actions
Discover our new features by updating your Native Apps and Open Apps**.
You have two weeks (until October 1st) to perform the update of Native Apps.
Starting on October 2nd, the update will become mandatory at Native Apps launch.
Continue working as serenely as before
To ensure you can fully benefit from this new version in your daily activity, we encourage you to connect to the 3DEXPERIENCE platform as soon as the update is completed.
Prepare for the upgrade
- Review the 3DEXPERIENCE Platform on cloud upgrade guide here
- Discover what's new in 3DEXPERIENCE platform R2022x FD04 here
- Click here for Tips to improve native apps installation
- Verify that your system meets the Hardware & Software requirements of the 3DEXPERIENCE Platform on cloud here
If you have any question or trouble, you can contact us. We are reachable 24/7 and will be happy to help!
**Native Apps and Open Apps (also known as 3DEXPERIENCE Connector apps) require an installation on your device. See the Installing Native Apps Using the Compass on the Cloud page of the User Assistance for more information.
