Dear 3DEXPERIENCE platform users,
Please be aware that we will be conducting a maintenance operation on the 3DEXPERIENCE platform on November 20th & 21st ,2021.
What does it means for you?
Platform Impacted | Public Cloud 3DEXPERIENCE Platform |
Meanings for you | During this scheduled maintenance period there will be a downtime on all services following the execution schedule below. Make sure you have saved your documents on the cloud before the beginning of the operation. |
Regions updated |
|
Update schedule* detailed by Region
EUROPE (UTC +1): 3:00 AM to 6:00 PM on November 20th
SINGAPORE (UTC +8): 10:00 AM on Saturday, November 20th to 1:00 AM on Sunday, November 21st
TOKYO (UTC +9): 11:00 AM on Saturday, November 20th to 2:00 AM on Sunday, November 21st
US EAST (UTC-5): 9:00 PM on Friday, November 19th to 12:00 PM on Saturday, November 20th
US-WEST (UTC -8): 6:00 PM on Friday, November 19th to 9:00 AM on Saturday, November 20th
*Please note that the completion time may be subject to change. Schedule updates will be reflected in the 3DEXPERIENCE Live status
Post Update Actions
Discover our new features by updating your Native Apps and Open Apps**.
Installing the new version is a mandatory step for all Native Apps** users to keep working after this upgrade completion
Continue working as serenely as before
To ensure you can fully benefit from this new version in your daily activity, we encourage you to connect to the 3DEXPERIENCE platform as soon as the update is completed.
Prepare for the upgrade
Review the 3DEXPERIENCE Platform on cloud upgrade guide here
Discover what's new in 3DEXPERIENCE platform R2022x here
Click here for Tips to improve native apps installation
Verify that your system meets the Hardware & Software requirements of the 3DEXPERIENCE Platform on cloud here
If you have any question or trouble, you can contact us. We are reachable 24/7 and will be happy to help!
**Native Apps and Open Apps (also known as 3DEXPERIENCE Connector apps) require an installation on your device. Click on the app context menu to display the currently installed version. An orange download icon indicates that an update is available to install within the two-week period. A red download icon indicates that an update is required. A green download icon indicates that a supplemental update is available to install at any time. See the Installing Native Apps Using the Compass on the Cloud page of the User Assistance for more information
