Note: Some of you may have already received today (April 22nd) our "3DEXPERIENCE platform update has started" email communication. We are sorry for the confusion, the schedule mentioned below in this post is still the right one: the update will start only on April 23rd at 02:00 AM UTC.
Dear 3DEXPERIENCE platform users,
Please be aware that we will be conducting a maintenance operation on the 3DEXPERIENCE platform on April 23rd & 24th,2022.
What does it means for you?
Platform Impacted | Public Cloud 3DEXPERIENCE Platform |
Meanings for you | During this scheduled maintenance period there will be a downtime on all services following the execution schedule below. Make sure you have saved your documents on the cloud before the beginning of the operation. |
Regions updated |
|
Update schedule* detailed by Region
EUROPE (UTC +2): 4:00 AM to 6:00 PM on April 23rd
INDIA (UTC +5.30): 7:30 AM to 9:30 PM on April 23rd
SINGAPORE (UTC +8): 10:00 AM on Saturday, April 23rd to 12:00 AM on Sunday, April 24th
TOKYO (UTC +9): 11:00 AM on Saturday, April 23rd to 1:00 AM on Sunday, April 24th
US EAST (UTC -4): 10:00 PM on Friday, April 22nd to 12:00 PM on Saturday, April 23rd
US-WEST (UTC -7): 7:00 PM on Friday, April 22nd to 9:00 AM on Saturday, April 23rd
*Please note that the completion time may be subject to change. Schedule updates will be reflected in the 3DEXPERIENCE Live status
Post Update Actions
Discover our new features by updating your Native Apps and Open Apps**.
You have two weeks (until May 7th) to perform the update of Native Apps. Starting on May 8th, the update will become mandatory at Native Apps launch.
Along with the Apps update, a new version of the 3DDEXPERIENCE Launcher will be made available.
Continue working as serenely as before
To ensure you can fully benefit from this new version in your daily activity, we encourage you to connect to the 3DEXPERIENCE platform as soon as the update is completed.
Prepare for the upgrade
Review the 3DEXPERIENCE Platform on cloud upgrade guide here
Discover what's new in 3DEXPERIENCE platform R2022x FD02 here
Click here for Tips to improve native apps installation
Verify that your system meets the Hardware & Software requirements of the 3DEXPERIENCE Platform on cloud here
If you have any question or trouble, you can contact us. We are reachable 24/7 and will be happy to help!
**Native Apps and Open Apps (also known as 3DEXPERIENCE Connector apps) require an installation on your device. See the Installing Native Apps Using the Compass on the Cloud page of the User Assistance for more information.
