Dear 3DEXPERIENCE platform users,
We will be conducting maintenance on the 3DEXPERIENCE platform on November 4th & 5th,2023*.
Platform Impacted | Public Cloud 3DEXPERIENCE Platform |
| How it Affects You | During this maintenance period there will be downtime on all services following the execution schedule below. Be sure to save your documents on the platform before the beginning of maintenance. |
| Regions affected by upgrade |
|
Upgrade schedule* detailed by Region
EUROPE (UTC +1): 3:00 AM to 6:00 PM on November 4th
INDIA (UTC +5.30): 7:30 AM to 10:30 PM on November 4th
SINGAPORE / CHINA (UTC +8): 10:00 AM on Saturday, November 4th to 1:00 AM on Sunday, November 5th
JAPAN / KOREA (UTC +9): 11:00 AM on Saturday, November 4th to 2:00 AM on Sunday, November 5th
AUSTRALIA (UTC +11): 1:00 PM on Saturday, November 4th to 4:00 AM on Sunday, November 5th
US-EAST (UTC -4): 10:00 PM on Friday, November 3rd to 1:00 PM on Saturday, November 4th
US-WEST (UTC -7): 7:00 PM on Friday, November 3rd to 10:00 AM on Saturday, November 4th
*Please note that the completion time may be subject to change. Schedule updates will be available in the 3DEXPERIENCE Live status
Post Upgrade Actions
Update your Native Apps and Open Apps to discover new features**
Installing the new version is a mandatory step for all Native Apps users to keep working after this upgrade completion.
Along with the Apps update, a new version of the 3DEXPERIENCE Launcher will be made available.
Connect to the 3DEXPERIENCE Platform to access the latest functionality
We encourage you to connect to the 3DEXPERIENCE platform as soon as the upgrade is completed. This will ensure that you have full access to the latest version of the 3DEXPERIENCE Platform and can benefit from the upgrade.
Prepare for the upgrade
- Review the 3DEXPERIENCE Platform on cloud upgrade guide here
- Discover what's new in 3DEXPERIENCE platform R2024x GA here
- Click here for Tips to improve native apps installation
- Verify that your system meets the Hardware & Software requirements of the 3DEXPERIENCE Platform on cloud here
If you have any question or need help, you can contact us We are reachable 24/7 and will be happy to help!
**Native Apps and Open Apps (also known as 3DEXPERIENCE Connector apps) require an installation on your device. See the Installing Native Apps Using the Compass on the Cloud page of the User Assistance for more information.
