[Customers 3DEXPERIENCE platform] - Prepare for the upgrade of your 3DEXPERIENCE platform on November 16th & 17th, 2024

Dear 3DEXPERIENCE platform users,

Please be aware that we will be upgrading the 3DEXPERIENCE platform to R2025x on November 16th & 17th,2024*.

Platform Impacted

Public Cloud 3DEXPERIENCE platform

How it Affects You

During this maintenance period there will be downtime on all services following the execution schedule below.

Be sure to save your documents on the platform before the beginning of maintenance.

Regions affected by update
  • EUROPE
  • INDIA
  • SINGAPORE
  • CHINA
  • JAPAN
  • KOREA
  • AUSTRALIA
  • US-EAST
  • US-WEST

Upgrade schedule* detailed by Region

 EUROPE (UTC +1): 03:00 to 18:00 on Saturday, November 16th

INDIA (UTC +5.30): 07:30 to 22:30 on Saturday, November 16th

SINGAPORE / CHINA (UTC +8): 10:00 on Saturday, November 16th to 01:00 on Sunday, November 17th

JAPAN (UTC +9): 11:00 on Saturday, November 16th to 02:00 on Sunday, November 17th

AUSTRALIA (UTC +11): 13:00 on Saturday, November 16th to 04:00 on Sunday, November 17th

US-EAST (UTC -5): 21:00 on Friday, November 15th to 12:00 on Saturday, November 16th

US-WEST (UTC -8): 18:00 on Friday, November 15th to 09:00 on Saturday, November 16th
     

*Please note that the completion time may be subject to change. Schedule updates will be available in the 3DEXPERIENCE platform SaaS Availability page.

 

Post Upgrade Actions

Explore our latest features by updating your Desktop apps and Open Apps.**

Installing the new version is a mandatory step for all Desktop Apps users to keep working after this upgrade completion.

Along with the Apps upgrade, a new version of the 3DEXPERIENCE Launcher will be made available.
 

Check out our list of prerequisites and upgrade guide

Please note that the Java Runtime prerequisite, required by some 3DEXPERIENCE Connector Apps (list available in the Program Directory), will evolve as follows :

  • IBM Semeru Runtime Open Edition for Java 21.0.4 (JDK) will be a Validated Platform.
  • IBM Semeru Runtime Open Edition for Java 21.0.x (JDK) with x >4 will be a Compatible Platform.
  • Oracle JDK 21.0.x with x>=4, will be a Compatible Platform.

 

Connect to the 3DEXPERIENCE platform to access the latest functionality

To fully benefit from this new version in your daily activity, we encourage you to connect to the 3DEXPERIENCE platform as soon as the upgrade is completed.

 

Prepare for the upgrade

  • Review the 3DEXPERIENCE platform on cloud upgrade guide here
  • Discover what's new in 3DEXPERIENCE platform R2025x here​​​​​​​
  • Click here for Tips to improve native apps installation
  • Verify that your system meets the Hardware & Software requirements of the 3DEXPERIENCE platform on cloud here

If you have any questions or troubles, please don't hesitate to contact us. We are available 24/7 and will be delighted to assist you!

 

**Desktop Apps and Open Apps (also known as 3DEXPERIENCE Connector apps) require an installation on your device. See the Installing/Uninstalling Desktop Apps Using the Compass from the Cloud​​​​​​​ of the User Assistance for more information.