Dear 3DEXPERIENCE platform users,
We will be conducting maintenance on the 3DEXPERIENCE platform on September 16th & 17th, 2023*
Platform Impacted | Public Cloud 3DEXPERIENCE Platform |
| How it Affects You | During this maintenance period there will be downtime on all services following the execution schedule below. Be sure to save your documents on the platform before the beginning of maintenance. |
| Regions affected by update |
|
Update schedule* detailed by Region
EUROPE (UTC +2): 4:00 AM to 6:00 PM on September 16th
INDIA (UTC +5.30): 7:30 AM to 9:30 PM on September 16th
SINGAPORE / CHINA (UTC +8): 10:00 AM on Saturday, September 16th to 12:00 AM on Sunday, September 17th
JAPAN / KOREA (UTC +9): 11:00 AM on Saturday, September 16th to 1:00 AM on Sunday, September 17th
AUSTRALIA (UTC +10): 12:00 PM on Saturday, September 16th to 2:00 AM on Sunday, September 17th
US-EAST (UTC -4): 10:00 PM on Friday, September 15th to 12:00 PM on Saturday, September 16th
US-WEST (UTC -7): 7:00 PM on Friday, September 15th to 9:00 AM on Saturday, September 16th
*Please note that the completion time may be subject to change. Schedule updates will be available in the 3DEXPERIENCE Live status
Post Update Actions
Update your Native Apps and Open Apps to discover new features**
You have two weeks to update Native Apps (until September 30th)
This update is mandatory and will be required to launch Native Apps after September 30th.
Connect to the 3DEXPERIENCE Platform to access the latest functionality
We encourage you to connect to the 3DEXPERIENCE platform as soon as the update is completed. This will ensure that you have full access to the latest version of the 3DEXPERIENCE Platform and can benefit from the update.
Prepare for the upgrade
- Review the 3DEXPERIENCE Platform on cloud upgrade guide here
- Discover what's new in 3DEXPERIENCE platform R2023x FD04 here
- Click here for Tips to improve native apps installation
- Verify that your system meets the Hardware & Software requirements of the 3DEXPERIENCE Platform on cloud here
If you have any question or need help, you can contact us We are reachable 24/7 and will be happy to help!
**Native Apps and Open Apps (also known as 3DEXPERIENCE Connector apps) require an installation on your device. See the Installing Native Apps Using the Compass on the Cloud page of the User Assistance for more information.
