Dear customer,

The DASSAULT SYSTEMES support experience team has initially planned to replace web application support.3ds.com with the new 3DSupport App for support actions on October 22nd, 2019 (it was announced in a previous communication).

Based on the feedbacks from the community, the support experience team decided to move this date to the beginning of 2020 in order to let you more time to fully adopt and master all 3DSupport App features. This extra time is an opportunity to discover the value of the improved user experience of the 3DSupport App.

Simpler, easier and faster

The 3DSupport App, based on the 3DEXPERIENCE platform, improves your experience of managing your requests with DASSAULT SYSTEMES Support, and saves time in your usual support actions.

The 3DSupport app makes your request creation easier and twice as fast. Your interactions with DASSAULT SYSTEMES Support are simpler because with one click, you send a message to support for the required action according to the request status.

Centralized view for requests

Manage all requests from the single entry point of the SR. You can see SRs and their associated CRITSITs at a glance.

You can Search directly from requests list view and choose from many filters to narrow your selection. ​​​​​​​

Boost your requests management

The 3DSupport App is the solution to reduce the time you spend on managing requests. The 3DSupport App puts you in the center of the experience. Our goal is to make your interactions with DASSAULT SYSTEMES simple, easy and fast.