Dear Users,
As announced in the previous communication an update operation is ongoing on the ACADEMIA 3DEXPERIENCE Platform.
| Platform Impacted | ACADEMIA platform |
| How it Affects You | During this maintenance period there will be downtime on all services following the execution schedule below Be sure to save your documents on the platform before the beginning of maintenance. |
Regions affected by update |
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Current Platform Status*
EUROPE (UTC +2): 4:00 AM to 18:00 PM on Saturday, May 18th
INDIA (UTC +5.30): 7:30 AM to 21:30 PM on Saturday, May 18th
SINGAPORE / CHINA (UTC +8): 10:00 AM on Saturday, May 18th to 00:00 AM on Sunday, May 19th
JAPAN (UTC +9): 11:00 AM on Saturday, May 18th to 1:00 AM on Sunday, May 19th
AUSTRALIA (UTC +10): 12:00 PM on Saturday, May 18th to 2:00 AM on Sunday, May 19th
US-EAST (UTC -4): 22:00 PM on Friday, May 17th to 12:00 AM on Saturday, May 18th
US-WEST (UTC -7): 19:00 PM on Friday, May 17th to 9:00 AM on Saturday, May 18th
*Please note that the completion time may be subject to change. Schedule updates will be available in the 3DEXPERIENCE Live status
Post Update Actions
Update your Native Apps and Open Apps to discover new features**
You have four weeks to update Native Apps (until June 15th)
This update is mandatory and will be required to launch Native Apps after June 16th.
Along with the Apps update, a new version of the 3DEXPERIENCE Launcher will be made available.
Connect to the 3DEXPERIENCE Platform to access the latest functionality
We encourage you to connect to the 3DEXPERIENCE platform as soon as the update is completed. This will ensure that you have full access to the latest version of the 3DEXPERIENCE Platform and can benefit from the update.
Prepare for the upgrade
- Review the 3DEXPERIENCE Platform on cloud upgrade guide here
- Discover what's new in 3DEXPERIENCE platform R2024x FD02 here
- Click here for tips to improve Native Apps installation
- Verify that your system meets the Hardware & Software requirements of the 3DEXPERIENCE Platform on cloud here
If you have any question or trouble, you can contact us. We are reachable 24/7 and will be happy to help!
*Native Apps and Open Apps (also known as 3DEXPERIENCE Connector apps) require an installation on your device. See the Installing Native Apps Using the Compass on the Cloud page of the User Assistance for more information.
