[ACADEMIA platform] Update Operation Started

Dear Users,

As announced in the previous communication ​​​​​​​an update operation is ongoing on the ACADEMIA  3DEXPERIENCE Platform.

What does it means for you?

Platform Impacted

ACADEMIA 3DEXPERIENCE Platform

Meanings for you

During this scheduled maintenance period there will be a downtime on all services following the execution schedule below.

Make sure you have saved your documents on the cloud before the beginning of the operation.

Regions updated

  • EUROPE
  • SINGAPORE
  • US-WEST
  • US-EAST
  • JAPAN
  • INDIA
  • AUSTRALIA

Current Platform Status

Update schedule* detailed by Region

EUROPE (UTC +1): 3:00 AM to 6:00 PM on March 11th

INDIA (UTC +5.30): 7:30 AM to 10:30 PM on March 11th

SINGAPORE (UTC +8): 10:00 AM on Saturday, March 11th to 1:00 AM on Sunday, March 12th

JAPAN (UTC +9): 11:00 AM on Saturday, March 11th to 2:00 AM on Sunday, March 12th

AUSTRALIA (UTC +11): 1:00 PM on Saturday, March 11th to 4:00 AM on Sunday, March 12th

US EAST (UTC -5): 09:00 PM on Friday, March 10th to 12:00 PM on Saturday, March 11th

US-WEST (UTC -8): 6:00 PM on Friday, March 10th to 9:00 AM on Saturday, March 11th


Post Update Actions

Discover our new features by updating your Native Apps and Open Apps**.

You have four weeks (until April 8th) to perform the update of your Native Apps.
Starting on April 9th, the update will be mandatory at Native Apps launch App.

Continue working as serenely as before

To ensure you can fully benefit from this new version in your daily activity, we encourage you to connect to the 3DEXPERIENCE platform as soon as the update is completed.

Prepare for the upgrade

  • Review the 3DEXPERIENCE Platform on cloud upgrade guide here
  • Discover what's new in 3DEXPERIENCE platform R2023x FD01 here
  • Click here​​​​​​​ for Tips to improve native apps installation
  • Verify that your system meets the Hardware & Software requirements of the 3DEXPERIENCE Platform on cloud here

If you have any question or trouble, you can contact us. We are reachable 24/7 and will be happy to help!


**Native Apps and Open Apps (also known as 3DEXPERIENCE Connector apps) require an installation on your device. See the Installing Native Apps Using the Compass on the Cloud page​​​​​​​​​​​​​​ of the User Assistance for more information.