[ACADEMIA Platform] - Prepare the upgrade of your 3DEXPERIENCE platform on September 28th, 2019

Dear ACADEMIA Platform users,

Please be aware that we will be conducting a maintenance operation on the 3DEXPERIENCE ACADEMIA  platform on September 28th, 2019

Your 3DEXPERIENCE platform R2019x FD04 will be available on September 28th, 2019​​​​​​​

What does it means for you?

Platform Impacted

ACADEMIA 3DEXPERIENCE Platform

Meanings for you

During this scheduled maintenance period there will be a downtime on all services following the execution schedule below.

Make sure you have saved your documents on the cloud before the beginning of the operation.

Regions upgraded

  • EUROPE
  • HONGKONG
  • US-WEST
  • US-EAST
  • ASIA-PACIFIC NORTH


Update schedule* detailed by Region

EUROPE (UTC +2):
Local time: 4 AM to 6 PM on Saturday, September 28th

HONG-KONG (UTC +8):
Local time: 10 AM on Saturday, September 28th to 12 AM on Sunday, September 29th

TOKYO (UTC +9):
Local time: 11 AM on Saturday, September 28th to 1 AM on Sunday,September 29th

US-EAST (UTC -5):
Local time: 10 PM on Friday, September 27th to 12 PM on Saturday, September 28th

US-WEST (UTC -8):
Local time: 7 PM on Friday, September 27th to 9 AM on Saturday, September 28th

*Please note that the completion time may be subject to change. Schedule updates will be reflected in the 3DEXPERIENCE Live status​​​​​​​


Post Update Actions

 Discover our new features by updating your Rich Apps

You have up to 2 weeks (until October 12th) to perform the update (from October 13th, update will become mandatory at Rich Apps launch).


Prepare for the upgrade

Discover what's new in 3DEXPERIENCE Platform R2019x FD04 here​​​​​​​

Review the 3DEXPERIENCE Platform on cloud upgrade guide here

Verify that your system meets the Hardware & Software requirements of the 3DEXPERIENCE Platform on cloud here​​​​​​​

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If you have any question or trouble, you can contact us. We are reachable 24/7 and will be happy to help!



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