Dear ACADEMIA Platform users,
Please be aware that we will be conducting a maintenance operation on the 3DEXPERIENCE ACADEMIA platform on May 16th,2020.
What does it means for you?
Platform Impacted | ACADEMIA 3DEXPERIENCE Platform |
Meanings for you | During this scheduled maintenance period there will be a downtime on all services following the execution schedule below. Make sure you have saved your documents on the cloud before the beginning of the operation. |
Regions upgraded |
|
Update schedule* detailed by Region
EUROPE (UTC +1):
Local time: 4 AM to 6 PM on Saturday, May 16th
HONG-KONG (UTC +8):
Local time: 10 AM on Saturday, May 16th to 12 AM on Sunday, May 17th
TOKYO (UTC +9):
Local time: 11 AM on Saturday, May 16th to 1 AM on Sunday, May 17th
US-EAST (UTC -5):
Local time: 10 PM on Friday, May 15th to 12 PM on Saturday, May 16th
US-WEST (UTC -8):
Local time: 7 PM on Friday, May 15th to 9 AM on Saturday, May 16th
*Please note that the completion time may be subject to change. Schedule updates will be reflected in the 3DEXPERIENCE Live status
Post Update Actions
If you are using native apps**, this update will require installing a new version.
As per current ongoing situation due to COVID-19, many of you may be working from home. We encourage you to refer to the best practices mentioned below for better Native Apps installation experience as far as possible.
** Native apps are software applications requiring a local installation. The version can be displayed by clicking on the "apps" icon
Prepare for the upgrade
Review the 3DEXPERIENCE Platform on cloud upgrade guide here
Discover what's new in 3DEXPERIENCE platform R2021x here
Tips to improve Native Apps installation experience here
Verify that your system meets the Hardware & Software requirements of the 3DEXPERIENCE Platform on cloud here
If you have any question or trouble, you can contact us. We are reachable 24/7 and will be happy to help!
