[ACADEMIA Platform] - Prepare the upgrade of your 3DEXPERIENCE platform on June 22nd, 2019

Dear Platform users,

Please be aware that we will be conducting a maintenance operation on the 3DEXPERIENCE platform on June 22nd, 2019

Your 3DEXPERIENCE platform R2019x FD03 will be available on June 22nd, 2019.


What does it means for you?

Platform Impacted

ACADEMIA 3DEXPERIENCE Platform

Meanings for you

During this scheduled maintenance period there will be a downtime on all services following the execution schedule below.

Make sure you have saved your documents on the cloud before the beginning of the operation.

Regions upgraded

  • EUROPE
  • HONGKONG
  • US-WEST
  • US-EAST
  • ASIA-PACIFIC NORTH


Update schedule* detailed by Region

EUROPE (UTC +1):
Local time: 4 AM to 6 PM on Saturday, June 22nd

HONG-KONG (UTC +8):
Local time: 10 AM on Saturday, June 22nd to 12 AM on Sunday, June 23rd

TOKYO (UTC +9):
Local time: 11 AM on Saturday, June 22nd to 1 AM on Sunday, June 23rd

US-EAST (UTC -5):
Local time: 10 PM on Friday, June 21st to 12 PM on Saturday, June 22nd

US-WEST (UTC -8):
Local time: 7 PM on Friday, June 21st to 9 AM on Saturday, June 22nd



Post Update Actions

Discover our new features by updating Rich Apps.

You have up to 2 weeks (until July 6th) to perform the update (from July 7th, update will become mandatory at Rich Apps launch).

*Please note that the completion time may be subject to change. Schedule updates will be reflected in the 3DEXPERIENCE Live status


Prepare for the upgrade

Discover what's new in 3DEXPERIENCE Platform R2019x FD03 here​​​​​​​

Review the 3DEXPERIENCE Platform on cloud upgrade guide here

Verify that your system meets the Hardware & Software requirements of the 3DEXPERIENCE Platform on cloud here​​​​​​​

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If you have any question or trouble, you can contact us. We are reachable 24/7 and will be happy to help!