Dear ACADEMIA Platform users,
Please be aware that we will be conducting a maintenance operation on the 3DEXPERIENCE ACADEMIA platform on May 13th,2023
What does it means for you?
Platform Impacted | ACADEMIA 3DEXPERIENCE platform |
Meanings for you | During this scheduled maintenance period there will be a downtime on all services following the execution schedule below. Make sure you have saved your documents on the platform before the beginning of the operation. |
Regions upgraded |
|
Update schedule* detailed by Region
EUROPE (UTC +2): 4:00 AM to 6:00 PM on May 13th
INDIA (UTC +5.30): 7:30 AM to 9:30 PM on May 13th
SINGAPORE (UTC +8): 10:00 AM on Saturday, May 13th to 12:00 AM on Sunday, May 14th
JAPAN (UTC +9): 11:00 AM on Saturday, May 13th to 1:00 AM on Sunday, May 14th
AUSTRALIA (UTC +10): 12:00 PM on Saturday, May 13th to 2:00 AM on Sunday, May 14th
US-EAST (UTC-4): 10:00 PM on Friday, May 12th to 12:00 PM on Saturday, May 13th
US-WEST (UTC -7): 7:00 PM on Friday, May 12th to 9:00 AM on Saturday, May 13th
Post Update Actions
Discover our new features by updating your Native Apps and Open Apps**
You have four weeks (until June 10th) to perform the update of your Native Apps.
Starting on June 11th, the update will be mandatory at Native Apps launch App.
Continue working as serenely as before
To ensure you can fully benefit from this new version in your daily activity, we encourage you to connect to the 3DEXPERIENCE platform as soon as the upgrade is completed.
If you have any question or trouble, you can contact us. We are reachable 24/7 and will be happy to help
Prepare for the update
- Review the 3DEXPERIENCE Platform on cloud upgrade guide here
- Using Native Apps from home? here are some tips to improve installation experience
- Discover what's new in 3DEXPERIENCE platform R2023x FD02 here
- Verify that your system meets the Hardware & Software requirements of the 3DEXPERIENCE Platform on cloud here
- If you have any question or trouble, you can contact us. We are reachable 24/7 and will be happy to help!
*Please note that the completion time may be subject to change. Schedule updates will be reflected in the 3DEXPERIENCE Live status
**Native Apps and Open Apps (also known as 3DEXPERIENCE Connector apps) require an installation on your device. See the Installing Native Apps Using the Compass on the Cloud page of the User Assistance for more information.
