Dear ACADEMIA Platform users,
Please be aware that we will be conducting a maintenance operation on the 3DEXPERIENCE ACADEMIA platform on April 10th, 2021
What does it means for you?
Platform Impacted | ACADEMIA 3DEXPERIENCE Platform |
Meanings for you | During this scheduled maintenance period there will be a downtime on all services following the execution schedule below. Make sure you have saved your documents on the cloud before the beginning of the operation. |
Regions upgraded |
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Update schedule* detailed by Region
EUROPE (UTC +2):
Local time: 4.00 AM to 6.00 PM, April 10th
SINGAPORE (UTC +8):
Local time: 10 AM on Saturday, April 10th to 12 AM on Sunday, April 11th
TOKYO (UTC +9):
Local time: 11 AM on Saturday, April 10th to 1 AM on Sunday, April 11th
US-EAST (UTC -4):
Local time: 10 PM on Friday, April 9th to 12 PM on Saturday, April 10th
US-WEST (UTC -7):
Local time: 7 PM on Friday, April 9th to 9 AM on Saturday, April 10th
INDIA (UTC +6):
Local time: 7.30 AM on Saturday, April 10th to 9.30 PM on Saturday, April 10th
Post Update Actions
Discover our new features by updating your Native Apps & Open Apps**
You have 2 weeks (until April 24th) to update your Native Apps. Starting on April 25th, the update will be required when you launch a Native App.
Along with the Apps update, a new optional version of the 3DEXPERIENCE Launcher will be made available
Note: The update of Open Apps, 3DEXPERIENCE SOLIDWORKS Native Apps, and 3DEXPERIENCE DraftSight Native Apps is mandatory at first launch starting on April 10th.
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As per current ongoing situation due to COVID-19, many of you may be working from home. We encourage you to refer to the best practices mentioned below for better Native Apps installation experience as far as possible
Prepare for the upgrade
Review the 3DEXPERIENCE Platform on cloud upgrade guide here
Using Native Apps from home? here are some tips to improve installation experience
Discover what's new in 3DEXPERIENCE platform R2021x FD05 here
Verify that your system meets the Hardware & Software requirements of the 3DEXPERIENCE Platform on cloud here
If you have any question or trouble, you can contact us. We are reachable 24/7 and will be happy to help!
*Please note that the completion time may be subject to change. Schedule updates will be reflected in the 3DEXPERIENCE Live status
**Native Apps and Open Apps (also known as 3DEXPERIENCE Connector apps) require an installation on your device. Click on the app context menu to display the currently installed version. An orange download icon indicates that an update is available to install within the two-week period. A red download icon indicates that an update is required. A green download icon indicates that a supplemental update is available to install at any time. See the Installing Native Apps Using the Compass on the Cloud page of the User Assistance for more information
