Dear Users,

As communicated in the 3DEXPERIENCE cloud health console (link​​​​​​​), we unfortunately experienced a network issue last Monday (September 21st, 2020), from 11:45 AM (UTC) to 3:45 PM (UTC), that slowed down some services, preventing many users from connecting to the 3DEXPERIENCE platform.

As soon as identified, we had all hands on this issue to restore the service and run all tests before reopening it in a safe & stable way. The root cause analysis has been completed and remediation actions have been put in place to prevent such issue.

This incident had no link with the 3DEXPERIENCE R2021x FD02 upgrade that happened over the week-end.

We sincerely apologize for the inconvenience this may have caused you and wish to reinforce that we are committed to reaching our service level agreement.

Sincerely,

David de Muer

Dassault Systèmes WW R&D Operations & Customer Success, Senior VP