Dear 3DEXPERIENCE Support Team,

I am writing to report a persistent technical issue regarding my access to the 3DEXPERIENCE Mechanical Designer Associate certification exam.

Whenever I try to open or launch this specific certification exam page, it consistently loads as a completely blank white page. I have already tested this across multiple browsers (Chrome, Edge), cleared my cache and cookies, tried incognito/private mode, and switched networks (PC and mobile data), but the issue remains unchanged.

To give you more context:

• I am an independent student using my own credits/account for Dassault certification, with no school-affiliated tenant or intermediary blocking it.
• Interestingly, when I check my first completed certification, the page loads and displays correctly without any issues.
• All learning modules for the Explore the Mechanical Designer Role and practice paths are already completed on my account.

It seems like my exam token or session for the Mechanical Designer certification might be stuck or improperly provisioned on the server side.

Could you please check my account status and reset or refresh my access to this certification?

Thank you very much for your help.

Best regards,

Louis Courault

Order Number : ORD156758088704