Since November 2025, I've been getting this message that I do not have access to my xDesign account even though the account is still good through July 2026.
I have already done the following:
- checked that I have been assigned the role.
- emailed technical support at Solidworks
- filled multiple support tickets
It is still not working, and none of my support tickets have been answered. My email to technical support at Solidworks was auto-answered with an email stating that the technical support email account is no longer being monitored, and that I should reach out via a support ticket.
I need a resolution to this issue. Who else can I contact to get a resolution. It's been months since I've had this issue, even though I paid for a year's subscription.
