SolidWorks not starting up

I recently upgraded from 2021-22 license to the 2022-23 license. When I start SolidWorks, I get the initial screen for new part / assembly / ,,, / open. No matter what I select, or if I wait until this screen goes away, the next step is the indefinite spinning blue circle. SolidWorks support said to post here.

Edu ​​​​​​​