Hello, I bought cloud based solidworks from 3dexperience about 5 days ago. But now I'm getting an error and I can't use it. The error is as follows: Error when trying to retrieve the context: The server cannot obtain the license for user 'x' due to the following errors. License 'IXI' not available on license server(s) - ' Missing or expired license 10:07:14.UTC DSLS server status: 1 license server declared in file /var/DassaultSystemes/Licenses/DSLicSrv.txt [01] pod171- 33-125-69.3dexperience.3ds.com:443,pod171-33-125-69-1.3dexperience.3ds.com:443,pod171-33-125-69-2.3dexperience.3ds.com:443 -pod171-33 -125-69.3dexperience.3ds.com: OK (10:07:14.UTC) -pod171-33-125-69-1.3dexperience.3ds.com: (no contact needed so far) -pod171-33-125- 69-2.3dexperience.3ds.com: (no contact needed so far) User name: x (OI000048837) Requested products:CSV IFW IXI '
When I try to submit a support request, I also get the following error: You don't have access to this 3DEXPERIENCE platform. Can anyone help?

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