Hello Support Team,
I am currently enrolled in the 3DEXPERIENCE EDU platform, and I am trying to access the following certification exams:
- CATIA 3D Innovator – Associate
- CATIA Mechanical Designer Associate
- ENOVIA Collaborative Business & Industry Innovator – Associate
However, I am facing access issues with these certifications:
- For CATIA 3D Innovator – Associate, I receive an error stating that I do not have sufficient certification credits to launch the exam.
- For CATIA Mechanical Designer Associate, I am unable to access or launch the certification.
- For ENOVIA Collaborative Business & Industry Innovator – Associate, I receive the error message: “Content is not accessible to you. Kindly contact your admin.”
Could you please investigate my account and help refresh or re-provision my account entitlements, certification credits, and content permissions so I can access the certifications?
Here are my details:
- Order Number: ORD538155828650
- Platform: 3DEXPERIENCE EDU Student Edition
- Purchase Date: September 1, 2026
- Order Status: Delivered
If these certifications are included in my purchased package, I kindly request that you activate the necessary access and credits without any additional charge.
Thank you in advance for your help!
Best regards,
MOHIT SINGH
