Hello everyone,

I recently tried to purchase SOLIDWORKS xShape through the online store. The payment was successfully completed and the amount was deducted from my account.

However, at the final step of the purchase, I received an error message saying “Something went wrong.” I have not received the purchase confirmation or access to xShape.

I also tried contacting support through the Online Support Form, but I am having difficulty submitting the request.

Has anyone experienced the same issue? Could someone please advise me on what I should do to get the purchase activated or receive a refund?

I have the payment transaction details and screenshots of the error if required.

Thank you.
Pramod Tharu