I NEED HELP WITH MY LICENSE

Please I need to complete this project as soon as possible.

The issue is that my 3DX License had expire so I went ahead and bought another subscription for the year.

However I can not access the workbenches, my previous files, or do anything with 3DX regardless of subscribing again.

The Issue I've been receiving is quoted below

"Access to this server is not granted to user

Although authenticated, your are not granted access to this server

Please contact your administrator..."

Anyone please can you help me? I do not know what to do and it has been 5 days since I've gotten this issue

 

Edu 3DEXPERIENCE ENGINEER