Hi, I got a trouble when I tried to do the exam of 3DEXPERIENCE Mechanical Designer for Students - Associate

The main problem appears after I redeem the exam, It seems like is in progress but I cannot do it  when I press the resume button does not change nothing at all, so what happened?. I know that you only got two chances to do it and just 2 hours to complete it. Does anyone has the same problem or know how to solve it ? 

This is how appears in the web page now.