Help to X3D Design

Hi 

I have problems with the cloud-based tools X3D Design, X Drawings, etc.

When I try to open/create a new file I get this message 

 

I have tried 2 different PC's and 3 browsers on each with the result, i can figure it out, but i have no idea how to fix it

 

It starts with this message

 

I hope you  can help me

 

xDesign3DEXPERIENCE Edu