Certificate problem

Hi, 

I am also having the same problem with accessing the certification content in the 3DEXPERIENCE Engineer for Student Edition. 

When trying to load the '3DEXPERIENCE 3D Innovator for Students - Associate' it shows me this error and i can't acces start the test . Please can someone help me ?

I did paid for them i can provide proof of order!

Edu 3DEXPERIENCE ENGINEER