Cannot Access Prep Courses on MySolidworks account

I have the student edition package and it says I have access to the prep courses but when I go to MySolidworks it lists me as a "Guest Account" and requires that I upgrade. The upgrade itself requires some serial number I have no hold of and when I try to check the Solidworks connected serial number it shows me this:

Edu ​​​​​​​3DEXPERIENCE SOLIDWORKS ​​​​​​​Student Offers ​​​​​​​Edu space ​​​​​​​