Can't connect to 3dX platform through Solidworks

Hello! 

My name is Razvan, technical leader of UPB Drive Formula Student team from Bucharest, Romania. We have a sponsorship with 3dX and Solidworks since 2022. For a couple of weeks we have problems opening the CAD assembly from the collaborative space with Solidworks 2023. I attached a picture with the error we are getting. 

Looking forward for your answer, thank you! 

Edu