3DX-User account locked

Hello, can you please unlock the 3DX-ID account for a student of mine. It has been blocked for incomprehensible reasons. The student is also currently not able to log in to this community. He has asked me to apply for the unlocking for him. The student has the following email address:

Max.Peisker.ioq@fh-zwickau.de

Thanks a lot

Dr. Lutz Weißbach