3DPlatform Experience Access Denied

Hi there, 


I would like to know if anyone could help me with this problem. I paid for an annual subscription and each time that I try to open 3DExpreience Launcher this send me to a website which I can not open. The message said “Access Denied” with an username@mmm is open already.

Edu ​​​​​​​3DEXPERIENCE CATIA ​​​​​​​Student Offers ​​​​​​​


please help me