After purchasing solid works students annual premium package, Due to unexpected circumstance I had to leave the room and was unable to use my device for a couple of days, when I tried downloading finally I am unable to do so and the link leads me to this 

The download link is no longer valid.

Please contact our Customer Support and refer to your reference number 493846521

any help would be much appreciated, I have been trying to contact solid works support but either I'm emailing the wrong department or they are so backed up with emails they haven't seen my ticket.
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