If after selecting a 3DEXPERIENCE Cloud app from your web browser, the app fails to open, try these remedies:

1. Clear your tracks by process
   1. Start | Command Prompt | Run as administrator

   2. At the command prompt, input this string RunDll32.exe InetCpl.cpl,ClearMyTracksByProcess 255 and press ENTER

      

2. Start the app from a desktop shortcut
   1. From the app chevron, select Create Desktop Shortcut

   2. Start the app from the desktop shortcut

      

3. Kill the background processes
   1. From the Task Manager, select and end the following 3 processes