Dear Users,
As announced in the previous communication an update operation is ongoing on the Public Cloud 3DEXPERIENCE Platform.
What does it mean for you?
| Platform Impacted | Public Cloud 3DEXPERIENCE platform |
| How it Affects You | During this maintenance period there will be downtime on all services following the execution schedule below. Be sure to save your documents on the platform before the beginning of maintenance. |
| Regions affected by update |
|
Current Platform Status*
EUROPE (UTC +2): 04:00 to 18:00 on Saturday, September 13th
INDIA (UTC +5.30): 07:30 to 21:30 on Saturday, September 13th
SINGAPORE / CHINA (UTC +8): 10:00 on Saturday, September 13th to 00:00 on Sunday, September 14th
KOREA (UTC +9): 11:00 on Saturday, September 13th to 01:00 on Sunday, September 14th
AUSTRALIA (UTC +10): 12:00 on Saturday, September 13th to 02:00 on Sunday, September 14th
US-EAST (UTC -4): 22:00 on Friday,September 12th to 12:00 on Saturday, September 13th
US-WEST (UTC -7): 19:00 on Friday, September 12th to 09:00 on Saturday, September 13th
BRAZIL (UTC -3): 23:00 on Friday, September 12th to 13:00 on Saturday, September 13th
*Please note that the completion time may be subject to change. Schedule updates will be available in the 3DEXPERIENCE platform SaaS Availability page.
Post Update Actions
Update your Desktop Apps and Open Apps to discover new features**
You have two weeks (until September 27th) to perform the update of your Desktop Apps.
Starting on September 28th, the update will be mandatory at Desktop Apps launch App.
Connect to the 3DEXPERIENCE Platform to access the latest functionality
We encourage you to connect to the 3DEXPERIENCE platform as soon as the update is completed. This will ensure that you have full access to the latest version of the 3DEXPERIENCE Platform and can benefit from the update.
In alignment with the Microsoft Windows 10 end of support, Dassault Systemes will also discontinue Support Services for Windows 10 after October 14, 2025, in accordance with our Support Services Policy.
For more details, please see the Support News notice. To ensure continued support and security, we strongly recommend upgrading to Windows 11
Prepare for the upgrade
Review the 3DEXPERIENCE platform on cloud upgrade guide here
Discover what's new in 3DEXPERIENCE platform R2025x FD04 here
Click here for Tips to improve native apps installation
Verify that your system meets the Hardware & Software requirements of the 3DEXPERIENCE platform on cloud here
If you have any question or need help, you can contact us We are reachable 24/7 and will be happy to help!
**Desktop Apps and Open Apps (also known as 3DEXPERIENCE Connector apps) require an installation on your device. See the Installing/Uninstalling Desktop Apps Using the Compass from the Cloud of the User Assistance for more information.
